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The Total View
The Whole Person Approach for Selecting and Managing Top Performers
August 20, 2003
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-- How vulnerable are your leader's leadership skills?
-- Did you miss this last week? Problem Drinking Toasting Business Bottom Lines
-- Health Illiteracy Costs Billions
-- Get certified now! Register today for Oct 30 - Nov 1.
-- 5 Tips for Setting "A Hire Standard"
-- The Best Screening Tool for Hourly/Entry-Level Employees
-- The Manager's Pocket Guide to Emotional Intelligence
-- - and More Pocket Books.
-- 50 Activities for Developing Emotional Intelligence
Welcome to this week's issue of The Total View.
Ira Wolfe, Success Performance Solution, received
his certification as a Certified Attribute Index Analyst
after completing TTI's 2-day training for the`Attribute
Index (tm) and 2-day training for Trimetrix
Benchmarking System. He is also a Certified
Professional Behavioral Analyst and Certified
Professional Values Analyst.
The Total View is written and published each
Wednesday by Ira S.
Wolfe, founder of Success Performance Solutions.
(Yes, Ira writes every article, every week!)
Success Performance Solutions ©2003 - All Rights
Reserved. Reprints and other distribution by permission
only.
To learn more about Success Performance
Solutions, visit our website at www.super-
solutions.com.
How vulnerable are your leader's leadership skills?
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Just when organizations need leadership the most from
senior and middle managers, they have shown their
vulnerability. Considered to be superstars during
prosperous times, many managers
are now under undue pressure to remain competitive,
retain market share, motivate employees and show
profitability.
When business was good, their personality flaws
and mediocre competence were overlooked. Senior
managers and salesperson were rewarded for
demonstrating confidence, maintaining focus, taking
initiative, adaptability and balancing work with their
personal lives.
Today, in a vastly more complex and difficult
economic
environment, these same individuals are being derided
for
their arrogance, narrow-mindedness, independence,
wishy-washy behavior and poor work ethic. What
changed? Could it be
that these former stars of tomorrow were only mere
mortals
with average skills riding the coat tails of "irrational
exuberance"?
What was once considered creative problem solving
is now viewed as pie in the
sky and even unethical behavior. Training and
development has been replaced by
winging it. Organizational agility is considered sleazy
and suspicious. Time management means figuring out
how to do the work of three people in forty hours or
less - and taking a pay cut to do it.
Many of these ballyhooed managers and leaders of
the nineties rose in position because they knew how to
borrow money, throw stock options at
people and play fast and furious. They were good -
very good - when affluence and optimism was the
climate du jour.
Today the business landscape is now littered with
every imaginable obstacle and challenge. Many
individuals responsible for making key decisions have
never experienced tough business conditions and
therefore have never developed the skills to
thrive, no less survive, an economic downturn.
Recessions were something they read about in the
history books.
Today organizations need leaders and managers
who can
make effective decisions in complex situations in a
timely manner even when all the information they need
is not available. That's easy to say - but not easy to
do. Effective leadership goes beyond inspiration and
drive. Effective leadership requires the ability to think
analytically without getting bogged down in the details,
making timely decisions without reacting impulsively,
building consensus without compromising results, and
getting people to want to do what you want them to
do.
Whether you believe that leaders are born or that
leadershsip is developed goes well beyond the scope of
this column. But whichever it is, one thing we know for
certain- we just don't have enough replacements for all
the managers and leaders leaving the workforce, many
of those managers still working don't have what it takes
to be good leaders, and the
up and coming replacements don't have the experience
or the managerial/leaderships skills - at least not yet.
How effective are your managers and executives at
leading your organization?
How prepared are they
to face new and unanticipated challenges they've
never faced before?
Please take five minutes to complete the SPS
"Workforce
Competency Benchmarking Survey". Your
responses are completely confidential and anonymous.
Results will be published in The Total View on August
27, 2003.
And PLEASE pass the survey onto a friend or co-
worker.
Click here to request information about our CriteriaOne Leadership Effectiveness Profile. Type Leadership Effectiveness in the comment box.
Did you miss this last week? Problem Drinking Toasting Business Bottom Lines
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Alcohol-related problems cost businesses:
$56,686 in work days lost to sickness, injury
and accidents.
$66,083 for extra nights spent in hospitals
$265,762 in extra health care costs for
employers and employees for treatment of alcohol-
related health problems.
To read more, click here for last week's issue of "The
Total View".
Source: Ensuring Solutions to Alcohol Problems, George
Washington University Medical Center
Calculate how much problem drinking is costing your business. Click here for the "Alcohol Cost Calculator".
Health Illiteracy Costs Billions
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Studies show as many as half of all adults in all
socio-economic levels struggle with health literacy,
defined as the ability to read, understand and act on
the spoken and written health information from
medical professional.
According to a health literacy coalition that
includes the American Medical Association Foundation,
the American Public Health Association, the
National Coalition for Literacy and Pfizer, 80 percent of
patients forget what doctors tell them as soon as they
leave the office - an half of what they do recall they
remember incorrectly.
Patients who don't understand doctors' orders
make more medication mistakes, comply with
treatment less often and are more likely to suffer from
chronic, untreated illnesses, increasing costs in the
long run. Patients who barely understand what the
doctor is telling them are unlikely to ask if they are
following best practice recommendations and may be
intimidated or embarrassed to boot. By one estimate,
low health literacy costs the U.S. health system $73
billion a year.
Combine this with the July 2003 New England
Journal of Medicine report that Americans get the
recommended care for their diseases and conditions
only about half the time because doctors aren't
adhering to well-known guidelines.
Source: Wall Street Journal, July 3, 2004
Get certified now! Register today for Oct 30 - Nov 1.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Become an expert in job selection.
Learn to "speed-read" and interpret behavioral,
values, and personality assessments for selection and
development.
Improve your behavioral interviewing skills.
The best reasons to attend come
from past participants.
"Light years ahead
of the competition" says one CriteriaOne participant.
"A must for anyone
interested in lowering turnover and improving productivity."
Here at UGI Utilities,
Electric Division we are a believer in the product (TotalView)
as one of the tools useful in finding the right fit when selecting
an employee. The TotalView product provides much more information
about a potential candidate than you can ever obtain from reviewing
a resume or conducting lengthy interviews.
D.L. UGI Utilities,
Electric Division
The techniques and information I
received through CriterionOne training is economically feasible
and is a great fit for our system of operations. Ira, I appreciate
your willingness to impart your knowledge to others and to serve
as a resource to participants following the workshop. I wish you
continued success.
L.A., The Durham (NC) Center
With this background,
(and the tools) I can now more effectively assist our staff
as they construct their personal development plans.
N.S., Department of
Finance Training Administrator
The first five registrants
will receive $500 off our registration fee for our Fall CriteriaOne
Train-the- trainer workshop.
Register more than
one from each company and save over 50%. Attendance is limited
to 10!
Become
certified in CriteriaOne: The Whole Person Approach. Cllick
here. Please indicate the best time and day to contact you.
5 Tips for Setting "A Hire Standard"
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For Tips #1, 2, 3, 4 and 5 see previous issues of the TotalView:
Source: A Hire
Standard, HR Magazine, July 2003
Click
here to receive your free copy of "Testing and Assesment: An
Employer's Guide to Good Practices".
The Best Screening Tool for Hourly/Entry-Level Employees
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
You offer the job. He accepts -
But when he doesn't
show up or arrives 45 minutes late.
A few days later,
you suspect he might be allowing a few friends to "lift" a few
items he thinks you'll never miss.
You confront him and
he loses his cool but not before making a few racial slurs and
sexual innuendos.
STOP! Counter-Productive
Index is the answer. For as little as $12 and 60 seconds of
a manager's time you can now pre-screen for:
Dependability
Dishonesty
Workplace aggression
Drugs
Computer abuse
Sexual Harassment
Save time, money and stress in your workplace by
screening out the chronically undependable, dishonest,
and aggressors BEFORE they become a management
headache and hiring mistake.
Learn more about reducing no-shows, theft and more. Click here.
The Manager's Pocket Guide to Emotional Intelligence
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One of the keys to becoming a true leader is emotional
intelligence. Emotional intelligence quotient (or EQ)
encompasses qualities that go beyond general
intellectual intelligence and technical competency.
EQ
includes self-awareness, self-control, self-confidence,
motivation, empathy, and competencies in the social
environment. These hallmarks of a true leader can be
learned.
The activities in this guide will help
strengthen
the reader's EQ skills, resulting in a more successful
career and a more satisfying life.
Order Emotional Intelligence today! Call us for volume discounts.
- and More Pocket Books.
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The perfect training tools for supervisors and
managers. Practical, easy to read and budget-friendly.
Visit our bookstore to order these other pocket books,
too:
Managing Generation X
Managing Generation Y
Managing the Generation Mix
Manager's Pocket Guide to Effective Meetings
Manager's Guide to Effective Mentoring
Manager's Guide to Dealing with Conflict
Manager's Guide to eCommunication
Manager's Guide to Interviewing and Hiring Top
Performers
Order 12 and Get 1 Free.
Visit the Pocket Guides for Managers Section of our bookstore.
50 Activities for Developing Emotional Intelligence
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Emotional Intelligence explains why, despite equal
intellectual capacity, training, or experience, some
people excel while others of the same caliber lag
behind. Certain competencies are found repeatedly in
high performers at all levels, from customer service
representatives to CEOs.
Organizations must find ways to build these talents
labeled EQ (emotional intelligence quotient). The 50
reproducible activities in this resource book focus on
developing the following set of talents: self-awareness
and control, empathy, social expertness, personal
influence, and mastery of vision.
Order 50 Activities for Developing Emotional Intelligence.
Contact Information
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email: iwolfe@super-solutions.com
voice: 717.656.4632
web: http://www.super-solutions.com
