Training Tools
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 Communication
Response Style (5 pack) - $25.00
This assessment identifies a person's relative strength in each of four
response modes - critical, advising, emphatic, and searching.
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 Personal
Response Style (5 pack) -$25.00
The Personal Style Assessment measures the style of communication and
personality, and describes the implications and consequences of each.
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 50 Activities for Developing Emotional Intelligence
-$139.95
Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind. Certain competencies are found repeatedly in high performers at all levels, from customer service representatives to CEOs. As trainers we must find ways to build these talents labeled EQ (emotional intelligence quotient). The 50 reproducible activities in this resource book focus on developing the following set of talents: self-awareness and control, empathy, social expertness, personal influence, and mastery of vision.
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50 Activities for Promoting Ethics within the Organization
Dr. Marlene Caroselli3-ring binder/$139.95
Increase ethics awareness among your managers, teams and sales personnel. Give employees actual practice in ethical decision-making. Clarify values and guidelines in your organization. These ready-made games and exercises make it easy to address the sometimes intimidating topic of “ethics” in the workplace.
The 50 proven activities vary in length from 15-60 minutes and are organized into five sections:
- Ethical leadership
- Ethical corporate citizenship
- Ethical salesmanship
- Ethical management
- Ethical teamwork
50 Activities for Promoting Ethics employs a variety of training methods including case studies, quizzes, handouts, buzz groups, role-plays, panels, assessments, and more. Discussion topics include the Internet, e-mail, salesmanship, sex in the workplace, ageism, and many other contemporary issues.
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