January 29, 2003
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-- Thar he blows
-- Can you train adaptability?
-- You can lead a horse to water, but will he drink?
-- Does it require a miracle for an employee to change?
-- HRD Press Outsources TotalView Certification, Training and Support to Success Performance Solutions
-- There's still time to register -
-- FREE Tele-Conference: How to Build A Highly Effective Workforce
-- FREE audio tape from WJJZ interview.
-- Featured Books
-- New! Situational Interviewing added to CriteriaOne training.

Greetings!

Scott is beginning to think that God put employees on earth to frustrate managers.

Scott isn't a bad guy. It's just that the job he holds is just more complex than ever before and more difficult than he ever imagined.

Thar he blows
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The more Scott gets stressed, the more he snaps at his co-workers and reverts to micromanagement. He is beginning to wear people down both physically and psychologically.

Everything we do anymore needs to be done yesterday. Every project is a rush and we never have enough time to accomplish everything that we want to do anymore. Deadlines are always too close to the start of every project and there is an endless flood of new projects starting.

Can you train adaptability?
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To improve productivity, employees and managers need to become more adaptable. Can adaptability be taught or do individuals just have it - or they don't?

You can lead a horse to water, but will he drink?
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An executive coach was retained to help Scott. The first thing that Scott learned was that he needed to listen to his employees and colleagues.

Scott was a quick learner - intellectually. But improving emotional intelligence takes time and a conscious effort to practice and improve. Scott didn't have time for all this soft stuff. Scott's the guy who calls his doctor to call in a prescription without a visit because he never has time to make an appointment.

Does it require a miracle for an employee to change?
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Adapting behaviors to deal effectively with changing situations and relationships requires a willingness and an ability on the part of the employee.

Flexibility is the willingness to change and versatility is the ability to change. The good news is that employees can become more adaptable. Both flexibility and versatility can be learned but they both require a conscious effort and time.

HRD Press Outsources TotalView Certification, Training and Support to Success Performance Solutions
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HRD Press/Training House recently announced this week that Ira Wolfe and his Success Performance Solutions team will provide training and support for their selection tools to HRD associates and clients. Wolfe will be responsible for recruiting associates, TotalView certification for associates and clients, job analysis training, and client support for TotalView, FirstView and Janus Performance Management Systems in the Eastern United States and for all SPS private clients.

To receive a schedule for TotalView training in your area, click here.

There's still time to register -
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- but you need to act fast. It's not too late to register for Managing to Excel 2003 at The Lancaster Chamber. Call us today at 717.656.4632 to register or receive the complete schedule.

The Communication Cluster begins February 19, 2003. Sign up for the Building Your Team, Managing Your Job and Thinking Analytically clusters and save $$$.

More on Managing to Excel

FREE Tele-Conference: How to Build A Highly Effective Workforce
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Have you ever hired an employee who didn't meet your expectations? Is he or she still working for you? Would it be helpful to know if things will ever change?

Success Performance Solutions has a solution for you. Join Ira Wolfe, the developer of CriteriaOne, The Whole Person Approach, for a FREE 45 minutes Tele- Conference at 11 AM EST on February 5, 2003. Free attendance is limited to the first 20 participants.

Sign up today by completing the contact form and in the comment box: Tele-conference - February 5, 2003

FREE audio tape from WJJZ interview.
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Ira Wolfe, founder of Success Performance Solutions, was the guest on Philadelphia Focus with host Bill Brosey on December 29 and broadcast on WJJZ-FM, 106.1 in the Philadelphia area. To receive a free audio tape of the show, email us at iwolfe@super-solutions.com for a free tape of the show.

Ira will also be speaking at the Greater Fort Wayne Chamber of Commerce in March.

Click here for a free audio tape!

Featured Books
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Right Person-Right Job: Guess or Know by Chuck Russell. Only $12.95.

Interviewing and Hiring Top Performers by Sarah J. Ennis. Only $9.95. Free Shipping during January.

Order here. Include the title and number of copies in the comments box.

New! Situational Interviewing added to CriteriaOne training.
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According to the Handbook of Industrial & Organizational Psychology, the traditional standard interview is accurate only 7% of the time in predicting performance. The situational interview is 54% accurate and job matching is correct 3 out of 4 times. CriteriaOne provides all the tools you need to build a "whole person approach" for selection AND development of employees, including a behavioral and competency based interview.

First time in 2003! CriteriaOne is a two-day workshop that has been described as "outstanding". Consultants, owners and HR specialists from PA to CA attended this program in 2002. There's still time for you to register for the March 14-15, 2003 workshop to be held in Lancaster, PA. Register early and save $150!

To register or receive more information, click here.