The Service Pro
This front-line employee training program presents a framework for improving service quality where it counts – at the point of contact with the customer. It teaches employees
key concepts that win customers and drive loyalty.
Participants will learn how to:
- Recognize the challenges in an economy in which the customer has the power
- Enhance their personal competencies in the area of service quality
- Learn the whys that support specific customer service tactics
- Understand the economic impact service quality can have—personally and for their organization
The Service Pro: Better, Faster and Different package includes:
- Facilitator’s Guide which contains step-by-step instructions for a 1-day training program
- PowerPoint® presentation
- Video
- 5 Participant Workbooks
- 5 copies of The Service Pro book
Service Pro Facilitator Guide book and Video
Order Here
Additional Participant Workbooks
Order Here
More about the Service Pro Program
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