The First Mile: The Essential ART of Customer Service

Humorous. Fun. Engaging. The First Mile: The Essential Art of Customer Service is unlike any other customer service training video you’ll ever experience.

It compares customer service to a long distance race. Just like running, you have to start strong so you can finish on top.

That’s what The First Mile is all about – how to thoroughly train your employees in the vital basics of customer service.

The First Mile is the ideal tool to train all your reps at every level of your organization – whether they serve customers by telephone or in person. Employees will learn techniques that can be used in any customer service situation, anywhere – and they’ll be talking about how fun the learning process was and they learned long after the session is over.

Video/Leader’s Guide/Participant Handouts
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