Pocket Guides

The Manager's Guide to Interviewing and Hiring Top Performers - Only $12.95

Today's tight labor market is forcing organizations to maximize the time they spend attracting and keeping top performers. Organizations that can attract, inspire, and retain top performers are in the position to beat out their competition. This is true both in market share and being able to draw outstanding employees.

This book is for individuals with training responsibilities who are looking for tools to help their managers, supervisors, and/or team leaders interview, hire, and retain top performers. If you or someone in your hiring system has limited experience in interviewing and hiring, this book will help you and your organization to be more proficient in hiring practices.
Includes over a dozen job aid templates for recruiting, hiring, and retaining top performers.
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The Manager's Pocket Guide to Motivating Employees - only $12.95

Hundreds of reports and statistics prove that a motivating workplace is essential to the success of an organization.  This practical guide concisely outlines the steps to creating and maintaining a fun, energized and highly motivating work environment where employees want to work - and stay.

The author believes a smart manager can get 60% of workers to work harder.  If a staggering increase in your productivity sounds good, The Manager's Pocket Guide to Motivating Employees is for you.

You'll discover proven tips for creating an environment which fosters motivation, including how to:

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 Managing Anger in the Workplace - Only $12.95 

Relationships at work tend to be interdependent, competitive, hierarchical, overexposed, and compulsory. Keeping the interests of yourself, your boss, your peers, your subordinates, your vendors, and your customers in alignment all the time is impossible. Meanwhile, you must also contend with competitors and unpredictable markets.
Thus, for most people, work involves a constant juggling of-and wrestling with-competing interests. Whether the stakes are pecuniary, psychological, or both, they are always on the line in every interaction at work. While the workplace is an environment more likely to provoke feelings of anger, the consequences of poorly managed anger in the workplace may be much greater than in other contexts. At the same time, if managed effectively, anger can be a positive and productive emotion producing valuable data, as well as considerable motivation.

Managing Anger in the Workplace will help you understand the costs and benefits of anger in the workplace; diagnose anger and common anger syndromes; use the underlying causes of anger as data to continually improve relationships, systems, practices, and policies; and manager anger in yourself, in others, and in your team.
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Managing Generation Y
Global Citizens Born in the Late Seventies and Early Eighties
Carolyn A. Martin, Ph.D. and Bruce Tulgan
$14.95

Here they come: the fourteenth generation of Americans. Self-confident and optimistic. Independent and goal-oriented. Masters of the Internet and PC. Young adults who believe education is cool, integrity is admirable, and parents are role models. They're blunt. They're savvy. They're contradictory. They're the children of Baby Boomers and the upbeat younger siblings of Gen X. They are the 29 million young adults born between 1978 and 1984 streaming into the workplace whose presence will continue to grow each year for the next ten years. They are Generation Y.

Managing Genertion Y is for those who want to become the employer of choice for the next cohort of young adults. Discover the Gen Y traits that pose the greatest challenges to managers as well as the best practices you can implement now to keep these upbeat, techno-savvy workers focused and motivated.
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Managing the Generation Mix - Only $14.95
From Collision to Collaboration

No doubt about it: The newest diversity issue in the workplace is age diversity. Many organizations have finally figured out how to recruit young talent only to watch them drive down a collision course with seasoned employees over issues like work ethic, respect for authority, dress code and every work arrangement imaginable. And they're not sure what to do about it. The fact is, generational conflicts are not merely a matter of young versus old. They mirror critical business issues every organization faces as it transitions from the workplace of the past to that of the future. Managing the Generation Mix will help you place your multi-generational team on the course to collaboration.
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Manager's Pocket Guide to Dealing with Conflict - Only $12.95

Conflicts occur everyday in the life of managers. You can't escape them, but you can learn how to handle them better.

Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques. By mastering these skills managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity.
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Manager's Pocket Guide to eCommuncation - Only $12.95

E-mail, voice mail, conference calls, and videoconferences have revolutionized communication. Companies are dependent on technology to link personnel across cities, states, and countries, especially as virtual teams become more a part of our business environment. Yet, companies rarely provide formal training on how to manage these resources. This book provides guidelines for communicating effectively through e-mail and voice mail, suggestions for getting the most out of your conference calls and videoconferences, and creative and practical suggestions for communicating with, building, and managing your virtual team.
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Manager's Pocket Guide to Emotional Intelligence - Only $12.95

One of the keys to becoming a true leader is emotional intelligence. Emotional intelligence quotient (or EQ) encompasses qualities that go beyond general intellectual intelligence and technical competency. EQ includes self-awareness, self-control, self-confidence, motivation, empathy, and competencies in the social environment. These hallmarks of a true leader can be learned. The activities in this guide will help strengthen the reader's EQ skills, resulting in a more successful career and a more satisfying life.
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Manager's Pocket Guide to Effective Meetings - Only $12.95

Learn easy, proven techniques that keep you in control of your meetings. This complete guide to effective meetings will show you how to prepare for success and end with results. It includes structured activities that keep everyone focused on your issues, practical techniques for dealing with unproductive participants, and essential considerations for high tech meetings. If you hold meetings, this book is a must!
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Manager's Pocket Guide to Recruiting the Workforce of the Future - Only $12.95
Bruce Tulgan

In today's downsized, restructured, and reengineered workplace, there is a tremendous pressure to recruit high-quality people in order to get more work and better work doen with fewer people. Through best practice, worksheets, and checklists, Recruiting the Workforce of the Future will show you how to develop and implement effective hiring solutions for today's workplace.

Employers should no longer recruit for the long term, but to get the job done today, tomorrow and next week. Give your organization the advantage in quickly and effectively recruiting the talent you need.
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The Manager's Pocket Guide to Workplace Coaching - Only $12.95
Daniel A. Feldman, Ph.D

This guide is designed to help people become better managers. When a person is elevated to a management position, it is usually because he or she has done well at mastering the prerequisite technical skills.

Coaching employees to develop their skills helps not only the employee, but also the manager, the team, and the organization.
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Manager's Pocket Guide to Preventing Sexual Harassment - Only $12.95
Terry Fitzwater

Learn how to protect your employees as well as your company from sexual harassment. The Manager's Pocket Guide to Preventing Sexual Harassment approaches the issue globally, from creating policy statements on sexual harassment and conducting employee audits to determine vulnerabilities (and appropriate cures), to the five A's of understanding, to handling and dealing with stereotypes and biases. The pocket guide also covers the investigation process and how to properly document incidents; it also includes exercises to instill ownership and facilitate understanding among employees to generate commitment to harassment prevention. VIDEO NOT INCLUDED
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Manager's Pocket Guide to Leadership Skills - Only $12.95
Peter Stark & Jane Flaherty

No matter how you arrived at your supervisory position, you need a specific set of skills to work successfully with your employees. Written for those who want to not only survive, but thrive in their leadership role!
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Effective Writing - Only $12.95
Steve Gladis, Ph.D

This pocket guide can help whether you're in charge of a group of writers, or a person interested in improving his or her own writing skills. Easy, practical how-to-steps will guide you towards more effective writing.
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The Service Pro: Creating Better, Faster, and Different Customer Experiences - Only $7.95
Rick Tate, Josh Stroup

This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of service. More about the Service Pro Program.
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Manager's Pocket Guide to Strategic and Business Planning
Only $12.95
Stephen G. Haines

Enterprises in today's Global Information Age must keep up with rapid changes in technology while overhauling businesses, programs, and operations to meet the changing values and demands of customers and employees. This guide will aid you in applying the Systems Thinking Approach to your strategic and business planning by explaining how to develop a strategic plan, ensure successful implementation of the plan, and build and sustain high performance over the long haul.

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