| Welcome
to the January 5, 2005 issue of The Total View
Published by Success
Performance Solutions, Written by Ira S. Wolfe
Visit our Human
Resources Blog and Perfect
Labor Storm Blog where we can post daily (and more often) human
resource updates, news, and Perfect Labor Storm facts.
What's Inside
1. Welcome to 2005 - Employee
turnover is imminent; worker shortages on the rise.
2. Perfect Labor Storm Alerts #326 to #330
3. Managing The Generation Mix
4. Traps Managers Fall Into with Performance Reviews
5. The Leader Within - s*ve 25 percent
6. Useful Links, Helpful Tips - 100 Activities and Actions for
Customer Service Excellence and Background Checks
1. Welcome
to 2005 - Employee turnover is imminent; worker shortages on the
rise.
It's been nearly six years
since I first wrote about the Perfect Labor Storm. At the time,
2010 seemed far enough way so that the forecasts of worker shortage
could be considered as trumped up hype more than hard cold facts.
But now that we are at the half way point of this decade, reality
is setting in. Employers will be facing the most serious shortage
of skilled workers in our history and few are prepared to fill the
soon to be created vacancies. And if impending retirements by aging
boomers aren't enough to keep employers awake at night, the following
news should be an immediate wake up call.
According to a survey by Novations
Selection, Development and Communication, a
performance improvement firm, nearly half of U.S. companies
face an employee exodus as
the economy improves. Typically, fewer than 10% of employers
would expect such turnover.
Other surveys back up Novations' findings. More than half
of workers would like to leave
their jobs for new opportunities, according to a survey
by Spherion, a recruiting and
outsourcing company. A survey by Hudson Global Resources
found 42% of workers are
somewhat to very likely to look for a new job in the coming
year.
And 38% of human resource professionals surveyed say they
have noticed an increase in
turnover since the beginning of 2004, according to the Society
for Human Resource
Management and CareerJournal.com.
(Source: USA Today and Success Performance Solutions)
Where will the shortages hit first? According to Scott Sheely, Executive
Director of the Lancater County (PA) Workforce Investment Board,
a few ccupations have more than 25 percent of workers in the 55+
age group. They include bus drivers, loan counselors, and officers,
sales representatives, social workers, environmental scientists,
network systems and data analysts, aircraft pilots, transportation
managers, clergy, television and video camera operators, market
and survey researchers, and ambulance drivers and attendants.
Another group with more than 20 percent of the workers in the 55+
age group include sales engineers, special education teachers, chiropractors,
human resource specialists, transit police, public relations specialists,
motor vehicle operators, personal and home care aides, and public
relations managers.
Recruiting replacement workers for these positions presents two
significant challenges. First, these are mostly high-skill jobs
being performed with very experienced workers. The current available
workforce does not include workers with enough skills or training.
Second, the number of replacement workers is smaller than the number
of jobs available. As we count down toward 2010, the shortage of
available workers is likely to exceed 10 million.
2. Perfect Labor Storm Alerts #326 to #330
Don't miss day-to-day updates on Perfect Labor Storm. Save the Perfect
Labor Storm blog to your favorites.
Fact #326: In the United States, four of every 10 people in the
work force will be older than 45 in just two years. By the end of
this decade, one of every five employees will be older than 55.
(Source: AARP Global Aging Program)
Fact #327: Twice as many people older than 50 have college degrees
as did 20 years ago, Source: AARP)
Fact #328: By the year 2050, there will be 2 billion people older
than 50 in the world, compared with 600 million today. (Source:
AARP Global Aging Program)
Fact #329: In 2050, people older than 50 will rise to 21 percent
of the worldwide population, up from 8 percent today, while the
percentage of children will decline to 20 percent, from 33 percent
today. (Source: AARP Global Aging Program)
Fact #330: By the middle of this century, there will be more older
people than children on the planet for the first time in human history.
(Source: AARP Global Aging Program)
Don't be caught in storm without all the facts. "The
Perfect Labor Storm Fact Book: Why Worker Shortages Won't Go
Away" is a must-read leading edge forecast that predicts workforce
trends for decades to come. Order your copy today - Only $7.95.
3. Managing
The Generation Mix
Order up some M&M's in today's workplace and you'll likely get
Eminem. Nothing puts the challenges of managing the generation mix
in perspective as much as walking in the shoes of the young people
entering the workforce. To get things straight consider that most
students entering college or the workforce this fall were born around
1985 and:
1. Ricky Nelson, Richard Burton, Samantha Smith, Laura Ashley, Orson
Welles, Karen Ann Quinlin, Benigno Aquino, and the U.S. Football
League have always been dead.
2. Iraq has always been a problem.
3. “Ctrl + Alt + Del” is as basic as “ABC.”
4. Bert and Ernie are old enough to be their parents.
5. An automatic is a weapon, not a transmission.
6. There has always been a screening test for AIDS.
7. Gas has always been unleaded.
8. They never heard Howard Cosell call a game on ABC.
9. Russian leaders have always looked like leaders everyplace else.
10. The snail darter has never been endangered.
11. Garrison Keillor has always been live on public radio and Lawrence
Welk has always been dead on public television.
12. They would never leave their calling card on someone’s
desk.
13. They have never been able to find the “return” key.
14. The United States has always had a Poet Laureate.
15. Computers have always fit in their backpacks.
16. Datsuns have never been made.
17. They have never gotten excited over a telegram, a long distance
call, or a fax.
18. Three-point shots from “downtown” have always been
a part of basketball.
19. Stores have always had scanners at the checkout.
20. Adam and PC Junior computers had vanished from the market before
this generation went online.
More on
Managing the Generation Mix
4. Traps
Managers Fall Into with Performance Reviews
Employee Performance Reviews are one of the most dreaded activities
a manager has to do. What's worse many managers aren't very good
at it either.
In a recent Gallup Management Journal article, the author noted
that in one business, 95 percent of all employees exceeded their
managers' expectations. That would be excellent news except that
the company isn't doing very well. In another organization, almost
all employees received year-end bonuses. They too are not performing
very well in the market.
A similar situation occured just recently with one of the key people.
Just before his departure, a vice-president actually increased the
base salary of one of the poorest performers to get him to agree
to improve his performance. At the same time, the VP reduced the
salaries of his two top performers.
Managers fall into dozens of traps when evaluating employees. Most
performance management systems are significantly flawed and yet
nearly everyone agrees that performance management is essemtial
for productivity and profitability. That's exactly why Janus Performance
Management System was developed.
Janus Performance Management System is tailored
to match individual needs by developing the competencies that are
most relevant for every job. Janus provides a comprehensive, step-by-step
planning desing to help manage this process effectively. Janus not
only provides a suite of goal setting and appraisal forms and templates
but also helps ensure that all written language are in plain language,
complete, comprehensive, and easy-to-use.
In addition, online 360 assessments (and self assessments, too)
are now available.
"Traps Managers Fall Into" is just one of hundreds
of pages of reproducibel facts, tips and free evaluation forms included
in Janus Performance Management System Volume 2.
5. NEW Book!
The Leader Within
by Ken Blanchard, Michael O'Connor and others.
Best-selling authors and Fortune 100 consultants, Dr. Drea Zigarmi,
Dr. Ken Blanchard, Dr. Michael O'Connor and Dr. Carl Edeburn reveal
the results of an in-depth, seven-year statistical study of leadership
in Corporate America. Their new book, The Leader Within, Knowing
Enough About Yourself To Lead Others, shows how leaders exert influence
and how disposition, values, beliefs, and persona contribute to
their very success—or failure.
The Leader Within explores the following:
Which of the four unique management styles of
Situational Leadership® II: directing, coaching, supporting,
deleating—is most—and least effective.
The difference between being a manager and a leader—and how
one cannot fundamentally lead unless he or she knows what his or
her values are.
Identifies the 4 classic DISC
dispositions for a boss—direct
controller (D), direct acceptor (I), indirect acceptor (S) and
indirect controller (C)—and shows us the guiding principles
that
govern all bosses.
Contrasts how famous leaders compare with one another, based on
their values-inspired leadership styles: traditionalists;
challengers, in-betweeners, and synthesizers.
Order "The
Leader Within" and save 25%.
6. Useful Links, Helpful Tips - 100 Activities and Actions for Customer
Service Excellence and Background Checks
NEW!
100 Activities and Actions for Customer Service Excellence
In our increasingly competitive business world, it is beoming more
and more important to provide the best possible service to customers.
Your customer service representatives are in a unique position to
keep your customers happy and coming back.
With Learning Points: 100 Activities and Actions for Customer Service
Excellence, you can be sure your employee know exactly what they
need to do in any situation to provide the quality of service your
company expects. And your customers deserve.
These fun, engaging, and easy-to-use activities take only minutes
to complete. They contain a wealth of insights, tips, and guidanc
that will create employees who....
a. Understand the principles of customer service and how to apply
them to build rapport, solve problems, and treat the customer with
respect.
b. Know how to keep customers by removing obstacles to customer
service, really listening, finding the root causes of problems,
and never taking short-cuts.
c. Bring to the job knowledge of new ways to do business - from
the Internet and voice mail to cellular phones, virtual meetings,
and beyond.
d. Add value to everything they do by providing extra touches, making
things right, continuously improving and delivering outstanding
service - even when they're busy.
Order 100
Activities and Actions for Customer Service Excellence
=============================================================
To provide our clients with one-stop shopping for employee evaluation
from pre-employment to career succession, we are very pleased to
introduce our new partnership with Information Architects, a leading
provider of Employment Screening and Background Investigations.
Services include:
Employment Verification
Criminal Records Search
Civil Records Search
Workers Comp Search
SSN Verification
Credit Reports
DMV Reports
Bankruptcy Search
Degree Verification
Professional License Verification
Drug Screening
Learn more about criminal
background checks here.
To learn more about Success Performance Solutions or read back issues
of The Total View, stop by our website at www.super-solutions.com.
Order your personal copy of Understanding
Business Values and Motivators.
Order your personal copy of The
Perfect Labor Storm
Ira S. Wolfe. 2004 - All Rights Reserved. Reprints and other distribution
by permission only.
Syndication available
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