~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The
Total View
The
Whole Person Approach for Selecting and Managing Top Performers
September
17, 2003
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-- Employee 'Busy'ness Costing Businesses Billions
-- More on Managing the Generation Mix
-- How much is employee turnover costing your company?
-- Integrity is #1 Competency According to SPS survey.
-- Employee Selection and Job Benchmarking Workshop - Get Certified
October 30 - November 1. Register today and save $500.
-- A powerful new business tool for evaluating core employee skills.
-- Online Personality Screening for as little as $15
-- Reduce no-shows, theft, aggressive behaviors with the Best Pre-Employment
Tool for Hourly/Entry-Level Employees
-- "Grand Opening" - Emotional Intelligence section in our bookstore
-- Marching to a Different Bucket
-- The Perfect Books for Energizing People and Exploring Values
.
Greetings!
Welcome to this week's
issue of The Total View.
The average American
spends almost 4 minutes searching for lost keys, televison remote
controls, mobile telephones, and other items every time one of the
little suckers sprouts legs and walks off. Four minutes may not
sound like a lot but the minutes add up.
Read more in Employee
'Busy'ness Costing Businesses Billions
The Total
View is written and published each Wednesday by Ira S. Wolfe, founder
of Success Performance Solutions. (Yes, Ira writes every article,
every week!)
Ira S. Wolfe ©2003 - All Rights Reserved.
Reprints and other distribution by permission only.
To learn more about Success Performance Solutions
or read back issues of The Total View, visit our website at www.super- solutions.com.
Have a comment? Disagree?
Need advice? Visit our Free
Discussion Board.
Employee 'Busy'ness Costing Businesses
Billions
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
If a person misplaces his wallet once every week, he would spend
3.5 hours each year trying to hunt the darn thing down.
In the average small business,
each staff member spends at least 3 to 5 hours per week looking
for information. At an hourly rate of $12 per hour that adds up
to over $2,800 per employee per annum.
Did you know that telephone
tag costs you an average of $936 per employee per year. If you cannot
answer a client's request immediately, the cost is staggering and
frightening! And worst yet, 25% of all clients are lost due to poor
response to requests. If you have 1,000 clients, then you're losing
on average 250 clients a year, at a cost of $25,000 to $50,000!
Even with widespread computer
usage, 70% of all documentation remains paper based. The average
useable life-span of a document is only 30 to 90 days. Often they
are never accessed again after this time.
An average small business
creates 1 x 4-draw cabinet per staff member per year, up to 5 4-draw
cabinets before they get stored offsite after the 5th year.
Office space is at a premium
though - and the more files you have the more space required which
leaves less space for additional staff members to grow your business
and/or higher rent for storage space.
If your filing system
is paper based or stored within a Windows Explorer folder system
then it can be very hard to bring your knowledge base together to
make accurate business decisions. In fact, it takes the average
employee from 30 minutes to 4 hours to find information stored in
paper-based filing systems or Windows folders depending upon what
they are looking for. Even then they will never be 100% sure that
they have found all of the information.
Being organized and managing
time are priority competencies for many jobs today. Some people
have it - some don't. Can you afford the guessing anymore?
Stop
Guessing. Register today for "Hire the Best and Stop Messing with
the Rest" on October 16 at the Lancaster Business Expo.
More on Managing the Generation Mix
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
In
the workplace today, grandparents and grandchildren are working
side by side and getting along. The reason? They have something
in common! (Think about it.)
While developing plans to attract and retain
new young talent, consider the facts when marketing, managing and
motivating Gen Y:
Gen Y never heard Howard Cosell call a game on ABC.
Garrison Keillor has always been live on public radio and Lawrence
Welk has always been dead on public television.
There has always been some association between fried eggs and
your brain.
They would never leave their calling card on someone's desk.
They have never been able to find the "return" key.
Datsuns have never been made. Source: Beloit College Freshmen
2003 Mindset List To read more about Generation Y or
Read
more - Order Managing the Generation Mix today.
How much is employee turnover costing
your company?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
A conservative estimate of the cost of turnover for hourly employees
is 25 percent of the annual salary. Personally, our experience
places the actual cost closer to 50 and higher when you consider
lost opportunity costs, lost productivity and even theft, absenteeism,
and other counter-productive and disruptive behaviors.
The costs for salaried
employees has ranged from 1.5 times annual salary to upwards of
14 times annual salary.
But high turnover costs
are not isolated to big business. A small business paying an employee
an hourly wage as low as $5.25 per hour incurs the minimum cost
of $3,528.58 (25% x $14,114.10) everytime an employee turns.
Other examples of turnover costs are:
$7.00 per hour = $4,704.70 in turnover costs
$10.00 = $6,721.00
$15.00 = $10, 081.50
$20.00 = $13,442.00
Click
here to calculate your cost of turnover.
Integrity is #1 Competency
According to SPS survey.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
And Ethics was #2. What other competencies do employers feel are
essential skills for employees today? Read more >>>>
To
view the complete results of the SPS Workforce Competence Survey,
click here.
Employee Selection and Job Benchmarking
Workshop - Get Certified October 30 - November 1. Register today
and save $500.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
In search of the Holy Grail of employee performance? Then get
trained in CriteriaOne - the best job benchmarking and employee
assessment workshop.
.
But don't just take
our word for it.
.
"Light years ahead of
the competition" says one CriteriaOne participant.
"A must for anyone interested
in lowering turnover and improving productivity."
Here at UGI Utilities,
Electric Division we are a believer in the product ( TotalView) as one of the tools
useful in finding the right fit when selecting an employee. The
TotalView product provides much more information about a potential
candidate than you can ever obtain from reviewing a resume or
conducting lengthy interviews.
D.L. UGI Utilities,
Electric Division
The techniques and
information I received through CriterionOne training is economically
feasible and is a great fit for our system of operations. Ira,
I appreciate your willingness to impart your knowledge to others
and to serve as a resource to participants following the workshop.
I wish you continued success.
L.A., The Durham (NC)
Center
With this background,
(and the tools) I can now more effectively assist our staff as
they construct their personal development plans.
N.S., Department of Finance Training Administrator
Learn to interpret behavioral, values, and personality assessments
for selection, coaching and development.
Improve your behavioral interviewing skills.
Perfect for hiring managers, trainers, and internal/external
consultants.
The first five registrants will receive
your choice of $500 off our registration fee or $1000 FREE assessment
services for our Fall CriteriaOne Train-the-trainer workshop.
Register more than one
from each company and save over 50%. Attendance is limited to
10!
Become
certified in CriteriaOne: The Whole Person Approach. Cllick here.
Please indicate the best time and day to contact you.
Online Personality
Screening for as little as $15
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
FirstView(tm) is an effective way to prescreen candidates before
using more expensive instruments or industrial psychologists
FirstView(tm) requires less than 10 minutes to complete. A 6 minute
cognitive scale can be added to provide a more complete picture.
Fifteen different job reports and interview questions are immediately
available.
The FirstView(tm) Assessment is designed
to measure an individual cognitive and interpersonal competencies
in the areas which are most critical to job performance across
a wide range of jobs including:
Hospitality
Food service
Retail sales
Drivers
and more.
Learn more about FirstView - View Sample reports here.
Reduce
no-shows, theft, aggressive behaviors with the Best Pre-Employment
Tool for Hourly/Entry-Level Employees
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
You offer the job. He accepts -
But when he doesn't show
up or arrives 45 minutes late.
A few days later, you
suspect he might be allowing a few friends to "lift" a few items
he thinks you'll never miss.
You confront him and he
loses his cool but not before making a few racial slurs and sexual
innuendos.
STOP! Counter-Productive
Index is the answer. For as little as $12 and 60 seconds of a manager's
time you can now pre-screen for:
Dependability
Dishonesty
Workplace aggression
Drugs
Computer abuse
Sexual Harassment
Save time, money and stress in your
workplace by screening out the chronically undependable, dishonest,
and aggressors BEFORE they become a management headache and hiring
mistake.
Learn
more about reducing no-shows, theft and more. Click here.
"Grand Opening" - Emotional Intelligence section in our bookstore
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
To make it easier to shop and browse, we've built special web
pages for our readers. Check out the new Emotional Intelligence
section by clicking the link below.
Check out our Sales Skills Assessments" and
"Leadership Effectiveness"
Visit
our Emotional Intelligence online bookstore and save 10% off your
order.
Marching to a Different Bucket
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Just published in the September 2003 Business2Business
.
The lights are back
on after the biggest blackout in North American history. The cost
to American businesses has been estimated to be somewhere around
$6 billion. And although the exact cause of the blackout has yet
to be established, the root cause will ultimately point to human
error - the failure of leaders and executives to build and maintain
an electrical grid that is reliable. Government officials and
utility executives simply failed to anticipate - or at least act
on their anticipation - the consequences of increasing demand
without assessing the vulnreability for a complete system collapse.
Read
"Beware the Talent Blackout" by Ira S. Wolfe
The Perfect Books for Energizing People and Exploring Values
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Just released by Judy Suiter, one of the country's experts on
understanding human behavior and values.
In Exploring Values:
The Power of Attitude, Judy outlinesthe six values clusters (personal
motivators) in an easy-to-read primer format with examples of
how the different values clusters play out in real life - and
in the workplace.
Energizing People:
The Power of DISC is a quick reference guide to understanding
the needs based behavior of yourself and others. It brings the
DISC model to life with real examples and fun quips.
Order today and receive
a FREE personalized DISC and Values report.
Order
Energizing People and Exploring Values today.
Contact Information
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
email: iwolfe@super-solutions.com
voice: 717.656.4632
web: http://www.super-solutions.com
