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The Total View Newsletter

 

 

 

 

July 1, 2009

Edited and Written by Ira S. Wolfe

Published by Success Performance Solutions. Major Sponsor,

2008 Best Places to Work In Pennsylvania

 

What's Inside this issue of The TotalView:


Half of Working Age Adults Lack Literacy Skills

When I think about The Perfect Labor Storm, the following gets my attention.  

More than half (52.2 percent) of working-age Philadelphians (550,000 adults) lack necessary work force literacy skills, which means they struggle to follow written instructions or complete a form, such as a job application. More than 202,000 of the city's adults have failed to obtain a high school diploma.  

Statewide the number is still a staggering 37.9 percent, at a time when some level of post-secondary education is not an option but a requirement for even entry-level jobs.  

Adults that fall below the literacy standard can only qualify for a third of the jobs in the current economy, which is roughly 211,000 jobs - and that's just in Philadelphia. By 2030, another 50,000 in the city will not have the basic literacy skills to compete for jobs in the economy unless the problem is addressed now, according to the Help Wanted report released by the Philadelphia Workforce Investment Board.  

According to another just released report on 'Working Learners' (www.americanprogress.org), there are 75 million Americans between the ages of 18 to 64, or 60 percent of our workforce, who still have no postsecondary credentials and who are not currently enrolled in a course of education. This comes at a time when nearly half of all new jobs created by 2106 will require postsecondary credentials.  According to the Bureau of Labor Statistics, jobs requiring postsecondary education will grow by 17 percent - nearly double the rate of 8.8 percent for jobs that do not require such a credential.  

Unfortunately Philadelphia and Pennsylvania are not the exceptions to this very sad state of workforce preparedness.  This crisis is repeated across dozens of states, hundreds of cities, and thousands of towns. The U.S. graduation is hovering around 70 percent, meaning only 7 out of every 10 students who start 9th grade graduate from high school.  And in nearly 2,000 "dropout factories" nationwide, more high school students dropout than graduate.  

What needs to be done? Are any readers experiencing this high rate of illiteracy in the workplace?  Please click here to post your comments and recommendations.


Perfect Labor Storm Warnings   Perfect Labor Storm 2.0 Book

The typical bachelor's degree recipient can expect to earn about 61 percent more over a 40-year working life than a typical high school graduate.  

Working Learner www.americanprogress.org

For more workforce and hiring trends. subscribe to the Perfect Labor Storm 2.0 blog.

Purchase the NEW Perfect Labor Storm 2.0 books (soft and hard cover versions) at PerfectLaborStorm.com.


DISCover a Universal Language for All Generations  

Bridge the generational gaps by finding the common behaviors that bind people from all walks of life and generations. 
CriteriaOne DISC Logo

 

CriteriaOne® DISC Assessments provide management with powerful new business tools to accurately measure the cores behaviors and skills that drive workplace performance.   What is DISC?


50 Activities for Achieving Excellent Customer Service

50 Activities for Achieving Customer Service Excellence

Deliver high-impact customer service training that makes a difference. Teach your representatives how to create memorable customer experiences and meet changing customer demands.

Order 50 Activities for Achieving Excellent Customer Service ...... only $139.95  (3-ring binder)  or  Call 800-803-4303.

 


100 Activities and Actions for Customer Service Excellence

In our increasingly competitive business world, it is becoming more and more important to provide the best possible service to customers.  Your customer service representatives are in a unique position to keep your customers happy and coming back.

With Learning Points: 100 Activities and Actions for Customer Service Excellence, you can be sure your employee know exactly what they need to do in any situation to provide the quality of service your company expects.  And your customers deserve.

These fun, engaging, and easy-to-use activities take only minutes to complete.  Read more about how to screen and develop good customer service skills.


eSkill Office Skills Testing

Test for Office Skills Accurate & Affordable   

eSkill assessments are an effective method of ensuring your candidates have the skills needed for your jobs before an extensive interview process. eSkill's online testing tool creates valid, job-based tests by combining multiple subjects and skill levels as needed into a single assessment.  

  • Accounting
  • Bookkeeping
  • Arithmetic
  • English and grammar

Click here to learn more


Quotes from Hire Authorities

"By the time a man realizes that maybe his father was right, he usually has a son who thinks he's wrong."
 
Charles Wadsworth


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Permission is granted to consultants, managers, business owners and HR professionals to reproduce content from this newsletter for your internal publications, or to distribute copies to your workforce, on the condition that you reproduce the credits and contact information as follows: "Reprinted with permission from Ira S Wolfe and Success Performance Solutions. Copyright 2008 Ira S Wolfe."  We also hope you will forward the newsletter in its entirety and recommend to others that they subscribe.

Ira S. Wolfe Copyright 2009 - All Rights Reserved. Reprints and other distribution by permission only.