~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The Total View
The Whole Person Approach for Selecting and Managing Top Performers
December 3, 2003
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-- Ouch! That's An Awful Lot of Money
-- Perfect Labor Storm Alerts # 41 to #45
-- Build a Team That Clicks, not Cliques - December 11, 2003
-- Get Certified in CriteriaOne(r) Competency Modeling and Job Benchmarking
-- By Invitation Only - December 9, 2004 - An Employee Incentive System that Finally Works
-- Managing by Values(tm) - Aligning People, Culture, Strategy and Process
-- Take the Age Test
-- Interview Generator CD-ROM
-- Communication Bloopers!
-- For Front-Line Managers and Supervisors Only
-- Employee Evaluations Made Easy!
-- Manager's Pocket Guide to Emotional Intelligence
Greetings!
Welcome to this week's issue of The Total View.
According to the American Productivity Audit, many
Americans report to work and attempt to
function "through the fog of inattentiveness, irritability
and sadness." This is called presenteeism and the lost
productivity due to presenteeism is, on average, 7.5
times greater than productivity lost to absenteeism.
(The Health Coalition of Tampa, Florida).
Read more in this week's issue about how to
compute the cost of presenteeism in your workplace -
and then our menu of recommended programs and
services to cut presenteeism and improve productivity.
The Total View is written and
published each
Wednesday by Ira S.
Wolfe, founder of Success Performance Solutions.
(Yes, Ira writes every article, every week!)
Ira S. Wolfe ©2003 - All Rights
Reserved. Reprints and other distribution by permission
only.
To learn more about Success Performance
Solutions or read back issues of The Total View, visit
our website at www.super-
solutions.com.
Ouch! That's An Awful Lot of Money
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Have you ever hear this one?
"All I want to do is pick up my paycheck and get
the heck out of here?"
We have a name for this attitude. It's called
the "ain't-it-awful-how-we're-treated-around-here".
And "ain't-it-awful" damages a lot more than employee
morale.
The general manager of a 100-employee
manufacturing company recently asked me during a
seminar if I had any idea how much employee negativity
might be
costing him. What he discovered was enough to make
any manager sick.
The GM admitted that at least 10 percent of his
workforce was infected by the "ain't-it-awful" attitude.
He agreed that businesses paid wages to
employees expecting to generate a greater return in
productivity than the actual cost paid out.
So we ran our Ain't It Awful calculator to find that
the company was losing $96,000 per year in lost wages
if as few as 10 percent of his workforce were infected
with the "ain't it awful" attitude.
To calculate the cost of the "Ain't-It-Awful"
Attitude in your workforce:
Example:
a. Identify the number of employees "infected" in
your workplace = 10
b. Identify the average hourly wage and benefits
per employee = $13
c. Multiply the number of hours worked per month
by these "infected" employees X average hourly wage
and benefit = $20,000 (est.)
d. Estimate the % of time these infected employees
were non-productive = 40%
e. Multiply the total monthly wages paid
to "infected" employees (c) X the % of time these
infected employees were non-productive (d) to
compute the monthly wages paid out to employees with
little or no return = $8,000.
f. Multiply the monthly lost wages X 12 months to
compute the annual lost wages due to "ain't it awful" in
your workplace = $96,000.
Our research indicates that individuals "infected"
with the bad attitude virus work at no more than 60
percent effectiveness and an "infected" rate of 10
percent is very conservative.
It is obvious that employers who invest $1 in an
employee and accept a return of not more than 60
cents of productivity will not be around very long.
How much is the Ain't-It-Awful Attitude costing
you?
And what are you doing about it?
Job Mis-matches and Job Stress are major causes of "ain't it awful". CriteriaOne DISC P4 Assessments are a first step in curing "Ain't It Awful".
Perfect Labor Storm Alerts # 41 to #45
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Fact #41
By 2010 we will have 167,754,000 skilled jobs to fill
in the United States alone.
Fact #42
By 2010 we will have only 157,721,000 people in the
workforce to fill those jobs.
Fact #43
Assuming that 5% of the workforce holds two jobs,
we still will have approximately 2.2 million jobs unfilled.
Source: Human Trend Alerts, October 2002
Fact #44
Between 2000 and 2030, the U.S. population will
grow by 26%.
Fact #45
The 65 and over segment of the population will
grow by more than 80%.
Source: BLS
New! Visit the Perfect Labor Storm website.
Build a Team That Clicks, not Cliques - December 11, 2003
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Are petty personality conflicts wasting all your
energy?
Struggling with motivating your employees?
Searching for employees who share your values?
Building a team that clicks takes all kinds of
people! But getting all kinds of people to work together
for a common cause is sometimes easier said than
done.
This one-day workshop, lead by Ira S. Wolfe,
founder of Success Performance Solutions and a
nationally recognized and leading authority on employee
personalities and performance, opens up a whole new
world to team building, improving customer service,
increasing sales, and leadership development.
During this workshop, participants will learn what it
takes to energize people and what values and attitudes
motivate them.
Plus! Learn how to build relationships
faster, encourage more conflict-free communication,
and increase individual tolerances for people's
differences.
Date: December 11, 2003
Times: 8:30 AM to 5:00 PM
Location: The Hampton Inn, Greenfield Corporate
Center
Registration fees included continental breakfast,
snacks, workbooks and personalized reports.
1 - 2 persons: $ 197 person
(2-for-1 early registration expires November 26, 2003)
3 or more: $109 per person
Register today for Build a Team That Clicks.
Get Certified in CriteriaOne(r) Competency Modeling and Job Benchmarking
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The complete competency modeling blueprint for
organizations who want to
acquire and retain an unfair share of the best talent in
the market. Learn to assess competencies and
personalites that align with company values and
contribute to the growth and success of business goals.
Next Train-the-trainer workshop
January 15 - 17, 2004 - Lancaster, PA
Register before December 20, 2003 and 2nd person
is free. (Single registrants save $500 - register today.)
Register here for CriteriaOne Train-the-Trainer.
By Invitation Only - December 9, 2004 - An Employee Incentive System that Finally Works
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Have you ever promoted an employee into a
position for which he or she wasn't qualified?
Have you ever lost a good employee because they
needed more from their work?
Have you ever paid out a bonus to an employee
who didn't deserve it?
We are pleased to introduce Pathfinder IPM (tm), an
online integrated performance management system.
Benefits of Pathfinder IPM:
Links individual bonuses to employee
productivity
and business profitability.
Pays for performance not tenure.
Takes the hassle out of employee evaluation.
Holds the employee accountable for meeting
their
individual goals and personal development.
Gives managers the ability to track employee
productivity 24/7
Register today for a FREE Executive breakfast
introducing PathFinder, the integrated performance
management system. Seating limited to first 15.
Reservations restricted to CEO/Presidents/Owners, VPs,
HR and/or Hiring Managers.
Take the hassle out of employee evaluation. Register today to learn about PathFinder on December 9, 2003.
Managing by Values(tm) - Aligning People, Culture, Strategy and Process
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Discussing corporate culture might sound
somewhat "touchy feely," but companies who do shape
their culture tend to enjoy profits between 6 and 12
times
greater than their competitors. Few
strategies are more important to a company's success
than a culture that "walks the talk".
Transforming a business that is managed by values
is never easy...but through the pioneering work of Dr.
Michael
O'Connor and his Managing by Values(tm) process, a
successful roadmap for committed leaders
is available for leaders of all organizations.
Ira S. Wolfe, founder of Success Performance
Solutions, recently was certified by Dr. O'Connor to
facilitate the Managing by Values(tm) process. Many
of you might be familiar with Dr. O'Connor. He is the co-
author of The Platinum Rule and is founder of the
Center for Managing by
Values. He also co-authored with Ken Blanchard a book
titled "Managing by Values".
Ira is one of only a dozen international consultants
certified by Dr. O'Connor to deliver this program to
clients.
Build A Culture that Manages by Values. Click here to schedule a consult.
Take the Age Test
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
1. Name the four Beatles.
2. Finish the line: "lions and Tigers and Bears, ____
____!"
3. Hey Kids, what time is it?
4. What do M & M's do?
5. What helps build strong bodies 12 ways?
Click here for Answers to the Age Test.
Interview Generator CD-ROM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Interview Generator is an easy to use database of
competencies and behavioral-based interview
questions. Interview questions are linked to each
behavior. Hiring managers can quickly compose a
behavioral interview from a list of job specific
competencies.
Interview Generator can provide the HR professional
with a means to standardize the interviewing approach
for each job title in the organization.
Flexible. Powerful. Easy to use.
Competencies are provided in three strata:
Administrative Support, Technical/Professional,
Management.
Order your Interview Generator CD-ROM today.
Communication Bloopers!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
When Fiat invited Spanish women into thier showrooms,
they should have hired a translator. These auto
dealers overlooked that they were inviting these women
to "have a little affair."
When Chevrolet introduced its new model Nova to
the Puerto Rican market, they neglected to realize
that "no-va" in Spanish means "it does not go."
And when the American Diary Association
launched "Got Milk", it sounds like "are you lactating" in
Spanish.
For Front-Line Managers and Supervisors Only
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Managing to EXCEL 2004 - Team Building
Workshops
Managing to Excel: Team Building Cluster is a
collection of 3 half-day workshops, each dedicated to
the development of three key team building
competencies:
Training, Delegating and Coaching
Appraising People and Performance
Disciplining and Counseling
Where: The Hampton Inn (Greenfield Corporate
Center), Lancaster, PA
When: January 21 - February 18 - March 17,
2003
What time: 8:30 AM to 12:30 PM
More on Managing to Excel Team Building Workshops
Employee Evaluations Made Easy!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Janus Performance Management System - tailored to
match individual needs by developing the competencies
that are most relevant for every job.
Ten stand-alone individual module workbooks are
divided into three volumes.
Janus provides a comprehensive, step-by-step
planning design to help manage this process effectively.
Janus not only provides a suite of goal setting and
appraisal forms and templates to help this action
planning process, but also helps to ensure that all
written documents are in plain language, complete,
comprehensive, and easy-to-use.
Online 360 assessments now available!
To view sample employee evaluation forms available in the Janus Performance Management System.
Manager's Pocket Guide to Emotional Intelligence
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Manager's Pocket Guide to Emotional Intelligence - Only
$9.95
One of the keys to becoming a true leader is emotional
intelligence. Emotional intelligence quotient (or EQ)
encompasses qualities that go beyond general
intellectual intelligence and technical competency.
EQ includes:
self-awareness
self-control
self-confidence
motivation
empathy and
competencies in the social environment.
These hallmarks of a true leader can be learned.
The activities in this guide will help strengthen the
reader's EQ skills, resulting in a more successful career
and a more satisfying life.
Order A Manager's Guide to Emotional Intelligence today.
Contact Information
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
email: iwolfe@super-solutions.com
voice: 717.656.4632
web: http://www.super-solutions.com
