Introduction

     Googlization: Remember the Water-Cooler?

     Geezers And Geeks: Wow or Woe?

Who are the four generations?

       Who are the Veterans?

       Who are the Baby Boomers?

       Who is Generation X?

       Make Way for Generation Y

Unintended Consequences of Generational Crowding

       Tube Tops, Flip Flops, and Body Piercings

       Helicopters, Boomerangs, and Sandwiches

       The Silver Tsunami Changes Color of Discrimination

       Gen X Hits Gray Ceiling

       Dumbest Generation?

ConverGENce:Converting Clash Points to Collaboration

       The clash over work and other things

       Leading a Multi-Generational Workforce

       Managing Styles for All Generational Seasons

       DISC: A Universal Language for All Generations

       Bridge the Generational Gaps One Style at a Time

       Different Points of View: Generational Values

       Shared Attitudes and Values

       Basic Survival Skills for Managing the Millennials

       Training Tomorrow’s Highly Skilled Worker

       Recruiting Young Workers: Four Strategies for Success

       Best Practices for Managing an Aging Workforce

Appendix

       Generational Comparisons: Funs, Fads, and Facts

       A Silent Epidemic: High dropout rates

       D-I-S-C Meets Social Networking

       Values: Why We Use Social Networks

       Workshop Icebreakers and DIscussion Starters