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Success Performance Solutions

Success Performance Solutions

Major Sponsor of
2008 Best Places to Work In Pennsylvania

Welcome to the August 13, 2008 issue of The Total View

Published by Success Performance Solutions, Written by Ira S. Wolfe

Visit our Human Resources Blog and Perfect Labor Storm Blog where we can post daily (and more often) human resource updates, news, and Perfect Labor Storm facts. 

What's Inside this issue of The TotalView:

1.  Check Under A Candidate's Hood Before You Hire

2.  Perfect Labor Storm Warnings

3.  Webinar Schedule Just Announced

4.  Free Generation IQ Test

5.  Geeks, Geezers and Googlization

6.  Speaking Schedule

7.  The Perfect Labor Storm 2.0

8.  Quotes from the Hire Authorities


1.  Check Under A Candidate's "Hood" Before You Hire

You push back the chair from your desk and stand up, then you take a few steps toward the window and peer out over the parking lot.  As you turn your head scanning the kaleidoscope of colors and designs, one car in particular catches your eye.  It's the kind of car you always wanted, and it's sitting right in front of you, it's sleek red body glistening in all its sunlit glory.  You sit down again and lean back. For a moment, you imagine yourself in the driver's seat. You soon find yourself shifting gears with one hand, steering an imaginary wheel with the other, and muttering the sound "Vrmmmm" -hoping no one walks in and sees you!
 
Like everyone, you make assumptions based on your observations.  You see a red sports car and immediately think: convertible - red - fun - fast.
 
A few minutes later, your dream "pops" when you see the owner peering down into the engine. As he comes up, he narrowly misses hitting his head on the hood.  He slams the hood down and angrily walks away. The next thing you know a tow truck pulls up and hauls your dream car away. You begin to think: "expensive, not-so-fast, not-so-fun." You actually feel a sense of relief that you don't own the car and won't have to pay to fix it.
 
Managers make the same sort of assumptions every day when they hire employees. They observe a candidate during the interview or on the job and make assumptions about his potential based on how he looks and what he claims he can do.  But too many times, after the candidate is hired and on the payroll, the manager turns the "key" and all they hear is "click, click, click".  They wonder - did I hire a lemon?
 
I often use this car metaphor when describing how the inter-relationships of behavior, values, personality and abilities predict job fit success - and why tools like DISC and MBTI don't accurately predict job fit.
 
The model and color of a car are observable. Its design and condition may even give away its age. Based on these observations, you will make certain assumptions about the performance, fuel efficiency and cost of maintenance for this vehicle. Managers make similar observations every day about candidates, too. They extrapolate that outgoing people naturally make good salespeople and meticulous individuals are potential accounting stars. They expect an employee to perform in a certain way based on how they've observed other people like her perform.  They assume that if they hire a candidate who walks and talks like a previous top-performing employee, they will get the same type of performance. 
 
But as we learned from driving cars, performance takes more than just a stylish design and a hot color.  All you need to do is watch the Indy or Daytona 500 to find out you can't predict a winner by its model and color. 
 
Tools like DISC and MBTI were constructed and validated to predict observable behavior much like engineers and marketers design cars to sell based on eye appeal. In other words, as many managers have already painfully learned, what you see is NOT always what you get when you hire an employee. Relying on behavioral assessments (or the traditional interview alone) to predict future job performance is the equivalent of buying a used car with its hood welded shut.
 
What else should you be looking for as you pop the hood and kick the proverbial candidate's tires?
 
The most important factor in predicting job fit is knowing what type of "engine" the employee has.  Is he or she carrying a Briggs & Stratton, Honda, BMW or Mercedes engine?  How many cylinders does it have?  How much torque can it generate? How much horsepower can it create?  How fuel efficient is it? 
 
When assessing job candidates, we can't measure cylinders, torque and horsepower.  But we can look under his hood, so to speak, by assessing his personality and abilities.
 
The most accurate employee job fit tests are based on the Five-Factor Personality Factors, i.e., agreeableness, conscientiousness, extraversion, neuroticism, and openness. Pre-employment and leadership assessments based on this five-factor model can accurately evaluate a candidate's approach to making decisions and solving complex problems, working and executing a business plan, and developing and sustaining relationships as part of a team or when leading others.
 
A good personality fit is what drives successful employee performance. A good job fit is the equivalent of having a top performing engine in a car - without it, you'll likely find yourself wishing you never "bought" the employee in the first place and anxiously waiting for someone to come tow him or her away!  Without looking under the employee's "hood," you might find yourself buying a BMW with a blown engine.
 
But that's not all you should check.  Another performance factor that can be measured is mental horsepower.  Through general ability or cognitive skills testing we can assess how quickly and accurately a candidate can think on his feet, learn new things and think holistically (see the big picture). Like the driver behind the wheel of his sports car climbing a steep hill, a manager needs to know how capable an employee will be when faced with unanticipated and complex challenges.
 
Finally, who cares how a car looks and what it might run like if it doesn't have any fuel.  The fuel equivalent in people is motivation.  And what motivates people is easily measured with an assessment called Business Values and Motivators, based on the work of Eduard Spranger.
 
So there you have it.  Like the driver behind the wheel of a car flashing across the finish line, managers have the same ability to control their destinies when hiring top performers.  The only things that concern a winning driver as he approaches the last lap is that the engine keeps running and there is enough fuel in the tank. He couldn't care less about the model of his car if it isn't winning the race.  With the behavior-personality-abilities-motivators package of pre-employment and leadership tests, managers too can ensure their new hires and promotions have what it takes to finish the race ahead of the pack.
 
To learn more about how to improve your hiring accuracy by checking under the hood of your candidates before you hire, send us an email or call 800.803.4303.



2.  Perfect Labor Storm Warnings   Perfect Labor Storm 2.0 Book

 

 

Subscribe to the Perfect Labor Storm 2.0 blog and receive skilled worker shortage updates like this:

 

 

A whopping 33 percent of boomer nurses plan to retire in the next one to three years, according to a study by Medical News Today. And depending on which source is used, boomers make up anywhere from 40 percent to 60 percent of the nursing work force nationwide. The Bureau of Labor Statistics estimates that by 2020, the nation will have a shortage of up to 1 million nurses.  

Purchase the NEW Perfect Labor Storm 2.0 books (soft and hard cover versions) at PerfectLaborStorm.com.

New Perfect Labor Storm videos added. Watch now!

 


3.  Just Announced!  FREE Webinar Schedule

    

August 14, 9:00 AM - Assessment Overview ("when to use what")

September 10, 4:00 PM - Screening Assessments: How to read Clues and SELECT

October 14, 10:00 AM - Selection Assessments: Basics of Prevue and ASSESS

November 12, 4:00 PM - Behavior and Values: Reading DISC and BVM 

All times Eastern time  

Space is limited. Call 800.803.4303 to reserve your seat today.


4.  Free Generation IQ Test

     Test your knowledge about the generations

How many generations are working in the workplace?  (So far less than 50% got this question right!)  

How are Millennials (Gen Y) and Veterans (Matures) most connected?  

True or False?  SecondLife.com a site for unemployed Baby Boomers.  (You have a 50/50 chance but only 50% of our visitors have gotten it right!)  

Dozens of different managerial approaches and working styles seem to be popping up about how to best manage generational clashpoints. At times these co-workers seem to be worlds apart in their attitudes and values. As a result, conflicts between the generations are distracting co-workers and diverting the attention of managers.    

Where do you start to learn to how to manage the generation mix?  Begin by testing your Generation IQ here.


5. Geeks, Geezers and Googlization

When Old and Young Workers Collide
 

Schedule Your 2008-2009 Presentation Today!
 

We live in interesting times, indeed. Four generations are co-mingling in the workplace, each bringing with them different managerial approaches and working styles. Capitalizing on each generation's strengths is a must. Minimizing generational clash-points is a necessity. Finding common ground is critical. How do you keep Veteran workers, Baby Boomers, Gen-Xers, and Millennials all engaged, motivated, and on the job?  

During this presentation, participants will learn from workforce management expert/author Ira S. Wolfe about workforce trends that are changing the way employers will do business followed by a lively and interactive discussion about the newest challenge facing managers: managing the four generations in the workplace.  

Topics to be discussed:

  • Learn how workforce trends will change the way you do business
  • Why "walkers" will outnumber "strollers" in years to come
  • What's up with the "incredible shrinking workforce"?
  • Exploring differences between the four generations at work
  • Keys to Managing "Clashpoints" in a Multi-Generational Workforce

Call 717-291-4640 or click here to schedule Ira S Wolfe for your 2008-2009 meetings and conferences

 


6. Speaking Schedule: Ira S Wolfe

2008:

August 20 - Sunrise Breakfast, Hiring is not Kid's Play, Harrisburg PA Chamber of Commerce

August 27 (Rescheduled)- Talent Challenge: Recruiting in a fast-changing world, Roanoke VA

September 8 - Electrical Generation Systems Association - "The Perfect Labor Storm"

September 25 - Human Resource Professionals of Central PA's Fall Conference, Perfect Labor Storm  

November 4-5 - "Geeks, Geezers and Googlization" - Vistage, Lakeland (FL)  

Watch and listen to Ira speaking about the Perfect Labor Storm

Call 717.291.4640 to schedule Ira for your next meeting or conference.


7. Perfect Labor Storm 2.0:

Workforce Trends That Will Change the Way You Do Business   

View Table of Contents  

Of every 10 workers in your organization now, three will retire over the next 10 years. Out of that same 10, three others are looking for new jobs even as you read this. And if you've hired younger "20-somethings," expect them to stay no longer than 18 months, on average, before moving on. What should you do?  

Start by reading the Perfect Labor Storm 2.0.   Workforce trends WILL change the way you do business!


Hard Cover: $29.99

Soft Cover: $19.99

e-Book(downloadable): $14.99


8. Quotes from Hire Authorities

"Because of Asia, many MBA graduates are becoming this century's blue-collar workers." 

Daniel Pink, A Whole New Mind

 

Permission is granted to consultants, managers, business owners and HR professionals to reproduce content from this newsletter for your internal publications, or to distribute copies to your workforce, on the condition that you reproduce the credits and contact information as follows: "Reprinted with permission from Ira S Wolfe and Success Performance Solutions. Copyright 2008 Ira S Wolfe."  We also hope you will forward the newsletter in its entirety and recommend to others that they subscribe.

Ira S. Wolfe Copyright 2007 - All Rights Reserved. Reprints and other distribution by permission